Goals
- Enhancing beneficiary satisfaction by improving service quality and responding effectively to their needs.
- Develop communication channels with beneficiaries to ensure quick access and ease of submitting comments and inquiries.
- Analyze feedback and complaints and use them as input for improving procedures and services.
- Enhance transparency and credibility in dealing with beneficiaries and build relationships based on trust.
- Spreading a culture of customer service among employees and promoting awareness of the importance of positive responsiveness.
- Periodically measure performance and satisfaction indicators to ensure continuous improvement in services.