An official government website of the Kingdom of Saudi Arabia:
Sila | CRM
Sila is a digital system designed to manage beneficiary data, track their interactions, enhance the quality of services provided, and strengthen communication with them.
Request and Inquiry Management
- Receiving requests
- Classifying requests
- Tracking request status
- Measuring completion time
Beneficiary Data Management
- A complete profile for each beneficiary
- Contact information
- History of requests and services received
Reports and Dashboards
- Number of requests
- Completion rate
- Beneficiary satisfaction rate
Communication with beneficiaries
- SMS Messages
- Notifications
Complaints and Suggestions Management
- Complaint registration
- Routing to the relevant department
- Tracking resolution progress
